Contact our Kigali or Musanze team for appointments, emergencies, pet travel support, veterinary services and general enquiries.
Our Kigali branch focuses on small-animal care, while Musanze provides small- and large-animal services, laboratory diagnostics and veterinary training.
Use the form to prepare a WhatsApp message for the correct branch. For emergencies, please call directly instead of waiting for a message response.
Quick answers based on NVVH’s current published services, working hours and contact guidance.
Use the Book Appointment button on this website to open NVVH’s booking service. NVVH advises booking in advance to reduce waiting time. For last-minute needs, call or WhatsApp the Kigali team directly.
Kigali provides 24/7 emergency care. Call +250 780 836 952 as soon as possible so the team can prepare for your arrival. Musanze also handles emergencies outside regular hours; call +250 724 479 452.
Kigali is open Monday to Friday from 9:00 to 19:00. Saturday visits are by appointment. Sundays, holidays and Umuganda are for emergencies only. Emergency care is available 24/7.
Musanze is open Monday to Friday from 8:00 to 17:00. Saturday visits are by appointment. Sundays, holidays and Umuganda are reserved for emergencies.
Kigali focuses on small-animal medicine, consultations, surgery, dentistry, diagnostic imaging, in-house laboratory work, anaesthesia, intensive care, grooming and pet-travel documentation. Musanze provides small- and large-animal services, veterinary laboratory diagnostics and a veterinary knowledge centre.
Yes. NVVH assists with Rwanda pet-travel documentation and permit paperwork. Requirements differ by route and destination, so contact the team early. You can also visit the Pet Travelling page for entry, exit and transit guidance.
Yes. Kigali offers in-house laboratory work, digital X-ray and ultrasound. Musanze operates a veterinary laboratory offering diagnostics including microbiology, susceptibility testing and PCR-based testing.
Yes. NVVH Musanze has a large-animal department that provides treatment, reproductive-management support, livestock-management guidance and training for farmers.